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Frequently Asked Questions

An induction is an introduction to the gym, compulsory for those under the age of 18yrs. Above this age it is highly recommended but not compulsory. This can be booked at our reception or via email or by giving us a call 01530 413330. During the induction, we will show you around the facilities, explain how the equipment works, and answer any questions you may have.

You must be at least 14 years old to join. For those under the age of 18 we require written concent from your guardian.

All of our monthly direct debit memberships have a minimum commitment term of 12 weeks (3 Months). As the way to great results is consistency, we feel that 12 weeks will be a perfect amount of time for you to get into the habit and start to achieve them. It gives you some accountability, which is another great part of achieving success.

From our opening at 5.30AM until 9AM you can park outside the club on Market Street, with no fees or penalties. From 9.00AM to 5.30PM you are limited to 1 hour. There are many car parks within a short walk to the gym at a small cost. We have a car park plan available at reception.

You can book your classes in 4 ways. Via our app, on this website, at reception or by calling us on 01530 413330.

We’re sorry to hear that you want to leave – but did you know you can freeze or transfer your membership instead? Free freeze – you can currently freeze for free for up to three months. The freeze will apply from your next payment date. If you need to freeze for longer, please see a member of the fitness team. If you would like to cancel please email us at . Please do not cancel any direct debits in place as you may incur costs from your bank. We will respond to your email within 2 working days. Please note that cancellation is not permitted within your contract minimum period and all cancellations after this require 30 days notice.

Certainly. We offer program design as part of our service. It is FREE to all members. We advise you to book in for a change every 6-8 weeks.

Yes, you must sign in as you arrive at reception and sign out when you leave. This helps us to keep everyone updated on the app with how busy we are and also for our COVID -19 track and trace process.

We open at 5.30AM – 9PM from Monday to Friday, Saturday 8AM-6PM and Sunday 8AM-4PM.

No problem, our welcome and program appointments are the perfect way to get familiar with the gym and the equipment and to get advice from one of our expert team. Many of our members are first time gym users, so you won’t be on your own.